Bridal FAQs

How soon before my wedding should I get my dress?

Everybody is different, but as soon as you book your venue the next important thing to do is get your dress. It doesn’t make sense to look for your dress with out a date and venue booked as both factor into your dress selection. If you start looking be prepared to say yes to your dress as dresses can be discontinued if you leave ordering too long after finding the one.

How does paying for my dress work? Do you offer payment plans?

Once you have decided on the dress, we kindly ask for the full price of all our products at the time of ordering. We do offer flexible interest free payment plans with 50% down payment and the remaining balance due either 16 weeks after initial payment or before collection or shipping of your products. No dress ordered can be tried on until final balance is cleared. We can offer you different payment terms if you have longer than 12 months before your wedding. Please ask for details.

What do I need to bring to my appointment?

You are not required to bring anything to your appointment with you. We have shoes, accessories and lots of dresses waiting for you to try. It is a good idea to wear seamless underwear when trying on dresses. A bra is not essential as majority of our dresses don’t require you to wear one and you will likely remove it during your appointment.

How many people can I bring to the appointment?

The boutique is designed for you plus 3 guests. Choose people you trust but who know your style and who will allow you to make your own decision. It can become very overwhelming if your guests are very opinionated and disagree with everything you like. Ensure they know it’s what makes you feel comfortable and special on your big day.

How long is my appointment?

Your first Bridal appointments is allocated 60 minutes. There is a £20 charge which is non refundable but redeemable against purchase. Who refund for cancellations but we will reschedule as long as you give us 72 hours advance notice. We offer a Luxury Bridal Appointment which is 90 minutes. You get to bring up to 4 guests to share your Yes Moment and it comes with refreshments. There is a £35 charge for this appointment which is non refundable.

Can I arrive early to my appointment?

Each appointment is often run back to back especially on weekends, so arriving early will mean we have no where for you to wait and it interrupts the bride who is currently in her appointment. We do try give our full attention to every bride during each and every appointment.

What do I do if I need to cancel or re arrange my appointment?

Make contact with us asap via email. Should you wish to change your appointment to another date we ask for a minimum of 72 hours notice. All appointments are non refundable but some are redeemable against purchase of your wedding gown. Please do let us know if you no longer need your appointment to allow us to offer the appointment to another bride.

What is your Price range?

Our dresses range from £1500 – £4000 with most costing between £2000-£3000. We do offer a ready to wear collection at discounted prices and these gowns can be anything from £600.

Is there parking?

There is on street parking outside the shop but Altrincham does get very busy so we advise to use the multi storey (Stamford quarter) car park to the side of the shop.

Can I take photos?

Unfortunately not of the dresses unless you are placing an order. We do ask that the bridal party does not bring out phones during the appointment.

What about alterations?

Our recommended seamstress comes into store to carry out fittings for our brides on a Wednesday. We also have a recommended seamstress where you can take your gown to their studio.

Both seamstresses are independent. If you have your own seamstress that is not a problem and when your dress comes into store we will arrange for you to collect it to take home.

Do you sell accessories?

Yes, we do sell accessories to complete your bridal look. If you haven’t bought your dress with us then please contact us so we can book you an accessory appointment. We have a stunning range of headdresses, veils, capes, jackets, over skirts, shoes etc.

What is Buy, Try, Keep or Return?

This is how you can confidently Buy from our Off The Peg Page without visiting us. We started this program in 2020 to help brides find dresses during the lockdowns. With its huge success it is now a permanent part of our business.

If you find a dress you love on our Off The Peg Page give us a call or email to make payment. We will then get the dress delivered to your home, where you can try it on and if you love it you keep it. If its not the dress for you then return it (you pay return delivery fees) and you get a full refund on the dress provided its not damaged. If there are any defects on the dress you will be notified at time of purchased. More info please contact us and we will be happy to help.