Frequently Asked Questions
What are your opening hours?
Monday – Friday: 10am – 4pm by appointment only
Thursday: evenings by appointment only
Saturday: 10am – 5pm by appointment only
Sundays: by appointment only
Please note: We are flexible and sometimes work outside of working hours. Thursday evening and Sunday by appointment only where there is a £20 non refundable charge.
How soon before my wedding should I get my dress?
Everybody is different, but as soon as you book your venue the next important thing to do is find your dress. It doesn’t make sense to look for your dress without a date and venue booked as both factor into your dress selection.
Once you start looking for a dress be prepared to say ‘yes to your dress’ as you may find that gowns can be discontinued if you leave ordering too long after finding the one.
When do I make payment for my dress?
Once you have decided on the dress, you will be required to pay a 50% deposit to order and the remaining balance is to be paid when the dress arrives into store. No dress ordered can be tried on until final balance is cleared.
We can offer you different payment terms if you have longer than 12 months before your wedding. Please ask for details.
What do I need to bring to my appointment?
You are not required to bring anything to your appointment with you. We have shoes, accessories and lots of dresses waiting for you to try.
It is a good idea to wear seamless underwear when trying on dresses. A bra is not essential as majority of our dresses don’t require you to wear one and you will likely remove it during your appointment.
How many people can I bring to the appointment?
The boutique is designed to comfortably accommodate you plus 3 guests, but we do accept up to 4 guests. Choose people you trust but who know your style and who will allow you to make your own decision. It can become very overwhelming if your guests are very opinionated and disagree with everything you like. Ensure they know it’s what makes you feel comfortable and special on your big day.
How long is my appointment?
Your first Bridal appointment is allocated 60 minutes.
We take a £20 booking deposit which is refunded upon you attending your appointment.
We do operate a cancellation policy which we charge for an appointment that fails to show or cancels with less than 48 hours prior to the allocated slot.
We offer a VIP Bridal Appointment which is 2 hours and comes with nibbles and drinks. There is a £20 per person charge for this appointment.
Can I arrive early to my appointment?
Each appointment is often run back to back (especially on weekends) so arriving early will mean we have nowhere overly suitable for you to wait, and it might interrupt the bride who is currently in her appointment, which we wish to avoid as we aim to give our full attention to every bride during each appointment.
What do I do if I need to cancel or re arrange my appointment?
Make contact with us asap via telephone or email. We operate a cancellation policy and need to be made aware at least 48 hours prior to your appointment to avoid you being charged.
What is your Price range?
Our dresses range from £1,000 – £4,000. We do offer some samples for sale and these gowns can be anything from £500.
What sizes do you stock?
We stock sizes 6-24 and can order from size 2-30. We believe in being size inclusive.
Do you have more wedding gown styles than what is visible on your website?
Yes we carry over 100 gowns in stock and not all are visible on the website. In addition our Instagram and Facebook pages have more images available to view.
Is there parking?
There is on street parking outside the shop, but Altrincham does get very busy so we advise to use the multi-storey (Stamford quarter) car park to the side of the shop.
Can I take photos?
Unfortunately not of the stock unless you are placing an order. We do ask that the bridal party does not bring out phones during the appointment.
What about alterations?
Our seamstress is independent but comes in to the store to carry out fittings for our brides. Once you have tried on your gown with us we will then advise on alterations and book your fittings.
If you have your own seamstress that is not a problem, and when your dress comes into store we will arrange for you to collect it to take home.
Do you sell accessories?
Yes, we do sell accessories to complete your bridal look. If you haven’t bought your dress with us then please contact us so we can book you an accessory appointment.